Exchange Policy

At BAIG (https://baigofficial.com), we want to make sure your Panjabi fits you perfectly and matches your style. If you need to swap your product for a different size, color, or design, our straightforward Exchange Policy makes it quick and hassle-free.

1. Exchange Conditions

To be eligible for an exchange, please ensure:

  • Timeframe: You inform our customer support within 48 hours of receiving your package.

  • Item Condition: The item must be original, unused, unwashed, unworn, and free from any scent, perfume, or stains.

  • Packaging & Tags: All original product tags, labels, and packaging must remain attached and intact.

  • Proof: Order ID or invoice details must be shared.

2. Types of Exchanges

A. Size or Color Exchange (Customer Preference)

  • If the Panjabi doesn’t fit or you wish to change the size/color:

    • Exchange is subject to stock availability.

    • The customer will cover the return and re-delivery courier charges (৳80 Inside Dhaka / ৳130–৳150 Outside Dhaka).

B. Defective, Damaged, or Wrong Item (Our Responsibility)

  • If you received a damaged item, wrong size, or incorrect product:

    • BAIG will cover 100% of all courier and re-delivery charges.

    • A replacement item will be dispatched immediately.

3. How to Request an Exchange

  1. Contact Us: Message us on WhatsApp (+880 1329-204503) or email support@baigofficial.com with your Order ID and the reason for exchange.

  2. Verification: Our customer care team will verify your request within 24 hours and guide you through the process.

  3. Dispatch & Swap:

    • Inside Dhaka: Our courier representative will deliver the new item and collect the old package right from your doorstep.

    • Outside Dhaka: You can send the item back via your local courier service (Steadfast, Pathao, Sundarban, etc.), and we will dispatch the new piece once received.

4. Important Notes

  • Exchanges are limited to one-time per order (unless there is a manufacturing defect on our end).

  • Items bought during clearance sales or special mega-discount offers may not be eligible for exchange unless defective.

  • If your desired exchange item/size is out of stock, you can select another item of equal value or request a store credit voucher.

Need Assistance with an Exchange?

Contact our support team directly on WhatsApp: +880 1329-204503.