Refund & Return Policy

At BAIG (https://baigofficial.com), we strive to deliver the highest quality Panjabis crafted with care and precision. However, if you receive a product that is damaged, defective, or incorrect in size, we are here to help with a smooth return and exchange process.

1. Conditions for Return or Exchange

To be eligible for a return or exchange, the item must meet the following criteria:

  • Timeframe: You must notify us within 24 to 48 hours of receiving your package.

  • Product Condition: The item must be unused, unwashed, unworn, and in the exact same condition as received.

  • Original Packaging: All original tags, labels, and packaging must remain intact.

  • Proof of Purchase: Order invoice, order ID, or payment confirmation must be provided.

2. Valid Reasons for Return / Exchange

We accept returns or exchanges under the following conditions:

  • Received a damaged or defective product.

  • Received an incorrect size or wrong design/color compared to your order.

  • Size fitting issue (exchange subject to stock availability).

3. Non-Returnable Items

We cannot process returns or exchanges for:

  • Products damaged due to misuse, improper washing, or handling.

  • Items purchased during clearance sales, special promotional discounts, or offers (unless defective).

  • Requests made after 48 hours of order delivery.

4. Return & Exchange Process

  1. Contact Us: Reach out to our customer support via WhatsApp or email with your Order ID, clear photos, or a unboxing video of the issue.

  2. Verification: Our team will review your request and confirm eligibility within 24 hours.

  3. Product Return: Once approved, you can send the item back via courier or through our designated delivery rider.

5. Delivery Charges

  • Our Mistake: If you received a defective, damaged, or wrong item, BAIG will cover all return and re-delivery shipping costs.

  • Customer Preference / Size Exchange: If you wish to exchange an item for a different size or design due to personal preference, the customer will be responsible for the return delivery charges.

6. Refund Policy

We encourage product exchanges; however, if a replacement item is out of stock, a refund will be processed:

  • Processing Time: Approved refunds will be processed within 5 to 7 business days.

  • Refund Method: Refunds will be credited to your original payment method (bKash, Nagad, Rocket, or Bank Transfer).

  • Delivery Fees: Original delivery charges are non-refundable unless the return is due to a mistake on our end.

7. Contact Information

If you have any questions or need assistance with a return, please get in touch with us:

  • Website: https://baigofficial.com

  • Phone / WhatsApp: +880 1329-204503

  • Email: support@baigofficial.com

  • Location: Dhaka, Bangladesh